Type: Departments / Units

Customs Department

          –   Administration
          –   Excise
          –   Compliance and Systems
          –   Enforcement
          –   International Affairs & Policy

Information Management Unit

Mission Statement

The strategic alignment and application of Information, Communications and Innovative Technologies to support the core functions of the Ministry and its Departments and assist them in achieving their objectives.


  • Invest and upgrade the technology infrastructure to ensure reliability, availability and scalability;
  • Harness technology to drive business transformation and delivery of services;
  • Cultivate a data driven culture to ensure that data is translated into information as a strategic resource and ensure its availability to interested parties;
  • Protect and safeguard data and information assets;
  • Ensure accessibility of services for all;
  • Identifying ICT training needs and carrying such training as may be required to cultivate a highly-effective IT workforce;
  • Research and encourage the use of emerging technologies to maximize achievements and reduce costs

Core Competencies

  • Providing support and advice to the Permanent Secretary on Ministry ICT matters;
  • Preparation of strategic and operational ICT plans for the Ministry in line with the national ICT strategy;
  • Authorization and provision of information services and equipment;
  • Managing information systems while ensuring data integrity, availability, and security;
  • Co-ordinate the upgrading, development and implementation of new Information Systems and Solutions which are innovative, cost-effective and secure
  • Preparation of the ICT budget, its management and ensure optimisation of resources;
  • ICT Contracts Management and Procurement
  • Information and Knowledge Management
  • Application of Government wide policies, standards and protocols which are aimed at ensuring that IT systems are mutually compatible, secure and respect the privacy of both the public and employees

The Information Management Unit​ is managed by the Chief Information Officer, Mr Albert Vella.

Policy Development and Programme Implementation

Policy Development Directorate

Mission Statement:

To promote the development of policies that are consistent with Government’s Vision to foster a dynamic, high value-added and innovative economy founded on competence, skills and excellence and capable of sustaining a high standard of living and better employment opportunities for all.

Main Areas of Responsibility:

  • The Directorate provides timely support and advice to the Permanent Secretary on any issue which is referred to it. This role generally entails background research, synthesis of information and consultation with stakeholders to produce policy options.
  • To manage the implementation and governance of the National Reform Programme, which is Malta’s plan to meet the objectives set in the EU’s Lisbon Agenda for Growth and Jobs. In this connection, the Directorate also compiles an annual progress report which is discussed with stakeholders and subsequently presented to the European Commission.
  • To lead and coordinate the Single Market review which is currently in progress and provide feedback on single market issues which arise regularly through the Commission and/or Council committees as well as working parties. The Directorate also represents the Ministry on EU Council and Commission Working Parties and High Level Groups related to the Single Market.
  • The Directorate coordinates the Ministry’s Better Regulation Action Plan and related Administrative Burden Reduction Programme.
  • To participate in conferences and seminars of interest both at local and international level.

Core Functions:

  • The Directorate’s core work revolves around the monitoring and co-ordination of the National Reform Programme. This work includes the delivering of presentations and the holding of regular meetings with the Commission and stakeholders.
  • The Directorate also prepares and formulates Malta’s positions on issues pertaining to the Single Market Review and the Lisbon Agenda.
  • To represent the Ministry in a variety of meetings, committees and fora, both at national and international levels, including EU Commission Working Parties and High Level Groups.


Programme Implementation

Mission Statement:

Management of the Ministry’s Change Management Programme, including facilitating the implementation of the Ministry’s endorsed policies, strategies and change management programmes; the setting of objectives-related performance measures; and monitoring the implementation of the required programs and activities to ensure the efficient delivery of the Ministry Business Plan.

Main Areas of Responsibility: 

  • Assisting line Directors in the formulation of detailed strategic and operational implementation plans.
  • Monitoring, through the respective line Directors the implementation of strategic and operational plans.
  • Providing direction to other senior officers in the Ministry for the formulation of Ministry objectives and performance criteria.
  • Facilitating benchmarking initiatives.

Core Functions:

  • Providing adequate support to the Ministry’s Departments in areas relating to the project and change management.
  • Representing the Ministry and exercising a leadership role on matters relating to project and change management.
  • Developing and maintaining working relationships with local, EU and international organisations in the same sphere of activity.